Intelius Review

Our Intelius review offers an in-depth look into one of the most popular background check services in the US. The company has been around since 2003, providing people search services, including phone number search, criminal record search, general background search, and reverse address search options.

It sifts through all available public records, including everything from legal documents to social media and dating profiles. While it cannot be used for tenant or employment screening as defined by the Fair Credit Reporting Act, it’s a fantastic background check service for finding lost friends or relatives. It’s also great for finding out more about neighbors or just making sure your Badoo date doesn’t end up costing you a kidney.

Key features:

  • Name search: Yes
  • Address search: Yes
  • Phone search: Yes
  • Criminal records: Yes (nationwide)
  • Reverse address search: Yes
  • Reverse phone search: Yes
  • Social network search: Yes
  • Commercial business records: Yes
  • Financial and court records: Yes
  • Lawsuits: Yes
  • Real estate records: Yes
  • BBB rating: NR

Things we liked / disliked:

  • Free option
  • Detailed reports
  • Simple and user-friendly interface
  • Nationwide criminal searches
  • Android and iOS apps available
  • Relatively low subscription prices
  • Reports available for 45 days
  • Email address required for quotes on searches
  • Questionable upselling tactics
  • Fairly lengthy search process

Intelius Pricing

First off, let’s talk about Intelius pricing, as this is one of the more contentious aspects of the company’s service. The reason is simple: the company doesn’t make it easy to find out pricing details. You’ll need to go through the entire search process for your chosen category in order to be given an option to sign up for the premium membership, and the site isn’t exactly upfront about the option to pay for individual reports. But we did the legwork so that you don’t have to. Here’s an Intelius price breakdown:

Standard Subscriptions:

SubscriptionFee
Intelius Premier$19.95 per month
Intelius Identity Protect$19.95 per month
Intelius Premier Plus$29.95 per month 

Individual Reports:

Report TypeFee
People search and reverse phone lookup$0.95 each
Reverse address lookup$4.95 to $14.95 (with or without subscription)
Criminal record search$14.95 statewide, $29.95 nationwide
Full background check $39.95
Report TypeFee

In general, the idea is to incentivize users to subscribe. You can pay for individual reports, but the company clearly wants you to get the full service, which offers by far the best bang for your buck. It’s important to note that both the Premier and Premier Plus subscriptions get you unlimited standard searches.

With Intelius Premier, the review includes essential details such as former and current addresses, an email address, and social media profiles. You can get the extensive Intelius background search for $39.95 or upgrade your subscription to Premier Plus, which comes with one background check per month.

To get the exact price, you’ll have to do an Intelius search, wait for your report, and then, depending on the type of report, get an offer on how to access it and what the price is.

Another unpopular characteristic, as noted in many Intelius.com reviews, is the company’s strict no refund policy. The Terms of Service clearly state that Intelius doesn’t offer refunds on any initial fees or automatic renewal fees. As such, if you don’t cancel your subscription on time or aren’t satisfied with a report you’ve paid for, there is very little you can do to get your money back. But there are numerous time-limited offers for cheaper trial periods or discounted subscriptions, so be sure to get in touch with the sales team and see if you can get a favorable quote.

Main Features

Most online Intelius reviews agree on one thing: the company offers some of the industry’s most detailed and comprehensive reports with both the Intelius Premiere and Premiere Plus packages. There are lots of different services available, but at the most basic level, they all boil down to various ways to find a person by sifting through public and federal records.

People Search

The first and most commonly used option is a rather simple but still comprehensive search. You can find people by providing their full name, address, or phone number.

The Intelius people search will review billions of public records, asking you several questions during the process in order to narrow the search down. Providing the person’s age, marital status, and other useful information will speed up the process. If not, this sort of information, along with details, such as education, former and current addresses, alias, and names of potential relatives, will be made available in the final report.

The entire process can be somewhat lengthy, and you’ll want to give as much information as possible to narrow down your list. Once the search is complete, you’ll have to click on the open report button and wait another few minutes for the software to generate your Intelius report.

people check intelius

Public Records

While not quite as detailed as Intelius background check reviews, a Public Records report provides you with valuable information on just about any individual. This option allows you to search for people and get their phone numbers, address history, social media profiles, and even relationship analysis. The service gathers the info by combing through public records.

Background Check

The background check by Intelius is the bread and butter of the Intelius people finder. In other words, it’s the company’s most comprehensive background check service. This type of report will combine the aforementioned details with advanced search functions pulled from a variety of public records. An Intelius background check will review everything from the more general information to individual legal documents such as lawsuits, liens, bankruptcies, and criminal records.
It’s a very comprehensive search that most subscribers use to find people through Intelius. But some advanced search options, such as dark web records, are notably missing.

Reverse Phone Lookup

This is a simple but handy tool for finding out details about the phone’s owner. It provides information, such as the name, address history, age, possible relatives, location. It can be very helpful in finding out more about the individual or business that’s been bothering you from an unknown number.

reverse phone look up intelius

Reverse Address

Just like the Intelius review through the reverse phone lookup feature, the reverse address functionality provides a lot of information based solely on the address. The tool gives you insight into the current and previous residents of a particular house, its ownership details, market value, sales history, neighbors, neighborhood data, potential sex offenders in the area, and even satellite and street view maps of the area.

Criminal Records

As the name implies, this tool focuses on criminal record databases. Here, you can find information, such as the type of offense and when it was committed, which court delivered the verdict, the outcomes of all potential charges, and more. Intelius’ criminal background check review is very thorough. You’ll find both lighter offenses, such as DUIs, felonies, and misdemeanors, as well as more serious crimes, such as drug trafficking and tax evasion. The company even cross-checks the FBI’s federal watchlist.

criminal record check intelius

Additional Features

In addition to a traditional people search, Intelius also provides people and phone number directories, as well as its own proprietary identity theft protection solution.

People Directory

This massive directory pools together hundreds of millions of personal profiles that Intelius has collected. Everyone is sorted alphabetically by using their surname. Alternatively, you could perform a more traditional Intelius people search from this interface by entering a person’s name, surname, or city or state of residence.

Phone Directory

Naturally, the Intelius phone lookup review is an ideal solution for a reverse phone search. But if you want a huge directory of all the phone numbers that Intelius has in its database, this is where you would look for it. You can also enter a phone number manually from the search bar at the top of the screen.

Identity Protect

For $19.95 per month, you can keep tabs on yourself. The key advantage here is monitoring public records in much the same way as you’d consult them when looking someone else up. The Intelius cost for this service isn’t particularly great compared to some of the competition, as it doesn’t cover some essential aspects of identity protection, such as driver license monitoring. On the other hand, Intelius keeps an eye on your Social Security number and credit card details.

User Experience

In this section, we’ll talk a little bit about the overall experience of using Intelius services and touch on some of the company’s background information, its online software platform, mobile apps, and customer service.

Company Reputation

As almost any online Intelius review will tell you, the Seattle-based company is one of the most thorough background check services around. Since its humble beginnings in 2003, Intelius has been growing its massive public record database. With over 20 billion public records to work with, it’s little wonder that searches on the platform take a bit of time to complete but deliver very detailed results.

With such a massive database of potentially sensitive information at its disposal, Intelius had to work hard on its security measures. The company undergoes annual security audits and was even recognized by the Online Trust Alliance as an operator with comprehensive data security and consumer data protection tools.

While there aren’t any stellar Intelius reviews on BBB and the company has 2.8 stars on TrustPilot, the most common complaints stem from the fact that users failed to carefully read the company’s Terms and Conditions. Many end up getting upset about the way the company handles subscriptions, which involves automatic sign-up but manual cancellation.

Ease of Use

Generally speaking, using Intelius is a simple and intuitive experience, regardless of the platform. The user interface looks somewhat dated, but the Intelius API is well designed and easy to use. Obviously, with such a massive amount of public records, search times can be an issue. Intelius.com will review all public records thoroughly, but duplicate and incomplete entries are sometimes unavoidable.

Nevertheless, with various methods to narrow your search parameters (even while in the middle of a search query), it shouldn’t take more than a couple of minutes to find exactly who you are looking for. Also, while Intelius background checks may not provide details about the person you want right away, the reports themselves are well structured and easy to navigate.

Platform Compatibility and Apps

Most Intelius users rely on the company’s web platform, which works well across a variety of devices and operating systems. Despite the solid mobile optimization on the site, Intelius offers a dedicated application for iOS and Android users. Instead of a detailed Intelius app review, we’ll just mention that the company has several applications available for smartphones, including Intelius Background Check Pro and Intelius Reverse Phone Lookup.

In truth, there are no real advantages to using mobile apps, considering they provide much the same functionality as the mobile-optimized website, but the option is there if you need it.

Customer Service

Last but not least, let’s talk a little about customer service, and if it’s easy to get in touch with the company. As almost any Intelius review will tell you, the company lacks clear and concise information about the pricing structure and available subscriptions. Luckily, there is a dedicated phone support line where you can ask such questions from Monday to Friday, 7:00 a.m. to 5 p.m. You can also send an email to the Intelius customer service at support@mailer.intelius.com. Customer service agents are friendly, knowledgeable, and tend to respond quickly.

How Does Intelius Compare to Other Background Check Services?

intelius logo
  • Name search: Yes
  • Address search: Yes
  • Phone search: Yes
  • Criminal records: Yes (nationwide)
  • Reverse address search: Yes
  • Reverse phone search: Yes
  • Social network search: Yes
  • Commercial business records: Yes
  • Financial and court records: Yes
  • Lawsuits: Yes
  • Real estate records: Yes
  • BBB rating: NR
Price $0.95/search
US search logo
  • Full Social Network Search
  • Criminal Search
  • Property Records Search
  • History of Locations Search
  • Contact Details Search
Price $2.45/report
Spokeo logo
  • Name search: Yes
  • Address search: Yes
  • Phone search: Yes
  • Criminal records: Yes (with paid plans)
  • Reverse address search: Yes
  • Reverse phone search: Yes
  • Social network search: Yes
  • Commercial business records: N/A
  • Financial and court records: Yes
  • Lawsuits: Yes
  • Real estate records: Yes
  • BBB rating: A+
  • Price range: $35.95-$119.95 per month
Price $35.95/mo

Bottom Line of Our Intelius Review

Our review of Intelius gives you a pretty good idea of what to expect from this service. The initial impression is very positive thanks to one of the web’s largest collections of public records, combined with an intuitive search engine.

This is somewhat diluted when you realize that the company doesn’t have a clear and obvious pricing scheme, instead disclosing costs only after you’ve already conducted a search (but before showing you the actual report). Furthermore, while we were impressed by the scope of the search engine, some advanced features such as dark web monitoring are notably missing.

In conclusion, Intelius may not be the very best background check site on the market, but it’s definitely one of the better options and worth recommending.

Things we liked / disliked:

  • Free option
  • Detailed reports
  • Simple and user-friendly interface
  • Nationwide criminal searches
  • Android and iOS apps available
  • Relatively low subscription prices
  • Reports available for 45 days
  • Email address required for quotes on searches
  • Questionable upselling tactics
  • Fairly lengthy search process

FAQ

Is Intelius reliable?

“Is Intelius legit” is perhaps one of the most commonly asked about the software. And the short answer is yes. The company has a proven track record going back well over a decade and makes sure to keep all of its data regularly updated. In other words, Intelius reports are about as reliable and accurate as is possible with background checking software.

Is Intelius legal?

You can use the company’s services to look up old friends and relatives, check if someone in your life has a criminal record, or find out who is calling you. However, this is not a consumer reporting agency as defined by the FCRA and cannot be used for screening potential employees and tenants.

Where is Intelius located?

The company is headquartered in Seattle, Washington.

Does intelius cost money?

Yes. Intelius prices are hidden behind the search functionality, and all of the advanced people lookup services come with a price tag. You can search a name, phone number, and address completely free, but if you want more detailed and accurate results (or just need to search for more than one person), you’ll have to sign up for a monthly subscription.

How do I remove myself from Intelius?

The process is very simple, as noted in our Intelius review. For an Intelius opt out, just go to http://intelius.com/optout, find your listing, provide your email address in order to verify the request, and make note of your reference number. The entire process should be concluded within 72 hours, and you’ll get notified about it via email.

intelius logo
Price $0.95/search
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